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Brian LaFaille

Head of SaaS Customer Success Programs, Google Cloud

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Brian serves as a Customer Success Program Lead for Google Cloud’s SaaS solutions. He has more than a dozen years of experience leading support, success, and account management teams at hyper-growth SaaS companies. Most recently, Brian was the first customer success hire at Looker, which he scaled from $2M to $300M in ARR, culimating with a successful acquisition by Google Cloud.

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