Melanie Bragg
Managing Director, Customer Advocacy and Insights, Google Cloud
Melanie is the managing director of customer advocacy and insights at Google Cloud where she leads an organization focused on strengthening relationships with Google Cloud’s most strategic customers. She ensures that their perspectives are heard and acted upon in order to improve their satisfaction and fuel their companies’ growth.
Given her role bridging Google Cloud’s senior leaders with forward-thinking enterprises, Melanie specializes in providing an insightful perspective on technology and customer engagement.
Before joining Google, Melanie spent 20 years at Cisco Systems where she built the customer and partner engagement organization and made a lasting impact through her leadership on the insight innovation and strategic communications teams in both sales and services.
Melanie is an Emmy-nominated journalist with a BA from George Washington University. She was a producer at NBC News before joining Cisco’s PR department in 2000 where she managed all of Cisco’s broadcast news stories for five years.